Ticket Refund Arrangements for performances in September

  • Release Date

    20. 10. 2020

For events presented by Leisure and Cultural Services Department (LCSD) and some hirer events originally scheduled for 1 – 30 Sept and cancelled due to closure of cultural facilities of LCSD arising from the epidemic situation, cash refund to holders of tickets purchased through URBTIX will be available at the box offices of the respective performance venues from 21 Oct (Wed) onwards.



  1. "Cantonese Opera Young Talent Showcase 2020/21" Phase 2 (2 September – 19 September) 
  2. "Cantonese Opera Young Talent Showcase 2020/21" Phase 1 (Only applicable to Happy Marriage Achieved & Time to Go Home) 
  3. The Reunion by a White Hare: A Classic Revisited (12 – 13 September)


Ticket refund Period: 21 October, 2020 (Wed) to 15 December, 2020 (Tue) (both dates inclusive).

Refund location: Yau Ma Tei Theatre Box Office*

Details of refund arrangement:https://ticket.urbtix.hk/internet/newsDetail/169979

*Opening hours of box office: 1pm-8pm daily (If there is URBTIX performance in the evening at the venue, the box office service will be extended to 9:30pm)


Ticket Refund Arrangements

1) Holders of tickets of the above listed events purchased through URBTIX (including those purchased at URBTIX outlets, through internet, mobile app or telephone bookings) can request for cash refund at the box offices of respective performance venues upon production of intact original ticket(s) (with stub) during the refund period. Ticket holder may be refused the refund if the ticket is damaged or defaced. Upon successful verification, the ticket(s) will be collected by the staff of the box office for record purpose and a cash refund of the total face value of the ticket(s) will be made to the ticket holder.

2) In accordance with URBTIX’s terms and conditions of purchase, all handling, mailing and courier services charges (if any) collected for ticket purchase via internet, mobile app and telephone bookings are non-refundable.

3) The ticket refund service will be provided during the refund periods as stated above only, and late requests will not be accepted.


**Warm reminder: There is no Ticket Dispensing Machine in Yau Ma Tei Theatre, Audiences who purchased the tickets via internet, mobile app and telephone bookings have to collect the tickets in other venues before making ticket refund in Yau Ma Tei Theatre.


Patrons who keep the original intact tickets can also use them for the rescheduled performance on the assigned dates. The rescheduled performances can be referred to the below link: