Ticket Refund Arrangements for performances in July and August

  • Release Date

    10. 09. 2020

URBTIX outlets at LCSD performance venues will resume operation together with the re-opened venues from 14 Sept (Monday) onwards and continue to provide cash refund to holders of tickets purchased through URBTIX for events presented by LCSD and some hirer events with details as follows:



 1) "Cantonese Opera Young Talent Showcase 2020/21" Phase 1 (15 July - 31 August,2020) 

2) The Reunion by a White Hare: A Classic Revisited (29 - 30 August,2020)


Ticket refund Period: 23 September, 2020 (Wed) - 17 Novermber, 2020 (Tue) (both days inclusive)

Refund location: Yau Ma Tei Theatre Box Office

Details of refund arrangement:https://ticket.urbtix.hk/internet/newsDetail/169979


Ticket Refund Arrangements

1) Holders of tickets of the above listed events purchased through URBTIX (including those purchased at URBTIX outlets, through internet, mobile app or telephone bookings) can request for cash refund at the box offices of respective performance venues upon production of intact original ticket(s) (with stub) during the refund period. Ticket holder may be refused the refund if the ticket is damaged or defaced. Upon successful verification, the ticket(s) will be collected by the staff of the box office for record purpose and a cash refund of the total face value of the ticket(s) will be made to the ticket holder.

2) In accordance with URBTIX’s terms and conditions of purchase, all handling, mailing and courier services charges (if any) collected for ticket purchase via internet, mobile app and telephone bookings are non-refundable.

3) The ticket refund service will be provided during the refund periods as stated above only, and late requests will not be accepted.


**Warm reminder: There is no Ticket Dispensing Machine in Yau Ma Tei Theatre, Audiences who purchased the tickets via internet, mobile app and telephone bookings have to collect the tickets in other venues before making ticket refund in Yau Ma Tei Theatre.


Patrons who keep the original intact tickets can also use them for the rescheduled performance on the assigned dates. The rescheduled performances can be referred to the below link:http://demobarwo.ioiocreative.com/tc/news/%E6%BC%94%E6%9C%9F%E4%B8%80%20%E6%BC%94%E5%87%BA%E6%94%B9%E6%9C%9F%E5%8F%8A%E9%80%80%E7%A5%A8%E5%AE%89%E6%8E%92%2020%2F21_07

(Rescheduled performances of Happy Marriage Achieved and Time to Go Home were cancelled due to the temporary closure of venues, we are trying our best to reschedule the performances and announce the details as soon as possible.)